Privacy Policy

1. Information We Collect

a) Personal Information

We may collect:

• Name
• Email address
• Phone number
• Age / gender (optional)
• Language preference

b) Health Information (User-Provided)

We collect health information only when you choose to provide it, including:

• Medical reports (prescriptions, lab reports, discharge summaries)
• Emergency Medical Card details
• Medication information
• Health conditions or allergies
• Family member health records (if added by you)

c) Doctor / Professional Use Information

If you are a doctor or healthcare professional, we may collect:

• Name and professional details
• Usage data related to clinical documentation features
• Interaction with shared patient information (read-only)

d) Technical & Usage Information

We automatically collect limited technical data such as:

• Device type and browser
• IP address (for security)
• App usage events (non-medical)

This data helps us improve performance and security.

2. How We Use Your Information

We use information to:

• Provide and operate Eliva services
• Store and organise your medical records
• Display Emergency Medical Cards
• Enable secure sharing with doctors or caregivers
• Improve user experience and app performance
• Provide support and respond to queries
• Send service-related notifications (non-marketing)

We do not use your data for medical diagnosis or treatment.

3. Emergency Medical Card Specific Use

Emergency Medical Card information:

• Is entered and managed by the user or caregiver
• Is displayed only when accessed through the app or user-approved sharing
• Is intended for reference only during emergencies

Eliva does not guarantee availability or accuracy of emergency information.

4. Data Sharing & Disclosure

We do not sell your personal or health data.

We may share information:

• With doctors or caregivers only when you explicitly approve
• With service providers (hosting, security, analytics) strictly to operate Eliva
• If required by law or legal process

All third-party providers are required to maintain confidentiality and security.

5. Data Storage & Security

• Data is stored using industry-standard security practices
• Access to health data is restricted and logged
• We take reasonable measures to protect against unauthorised access

However, no digital system is completely secure. Use of Eliva is at your own discretion.

6. User Control & Rights

You can:

• View and update your information
• Upload or delete records
• Edit or remove Emergency Card details
• Control what information is shared and with whom
• Revoke shared access at any time

If you wish to delete your account, please contact us.

7. Data Retention

We retain your information:

• As long as your account is active
• Or as required to provide services
• Or as required by applicable law

Deleted data may be retained in backups for a limited time.

8. Language & Translation

Eliva may display content in English and Indian regional languages.

Translations are provided for convenience and should not replace professional interpretation.

9. Children & Dependents

Eliva does not knowingly collect data from minors directly.

Health information for children or dependents must be managed by a lawful parent or caregiver.

10. Cookies & Website Tracking

Our website may use basic cookies or analytics tools to:

• Understand website usage
• Improve performance

No medical data is collected via cookies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updates will be posted on this page with a revised date.

Continued use of Eliva constitutes acceptance of the updated policy.

12. Governing Law

This Privacy Policy is governed by the laws of India.

13. Contact Us

For privacy-related questions or requests:

📧 support@eliva.health